Where do you ship?
We ship to select U.S. states where alcohol shipments are permitted. It is the customer’s responsibility to ensure that their state and local laws allow the shipment of alcohol to their address.
Can you ship to my state?
Shipping regulations vary by state and locality. By placing an order, you acknowledge that you are legally allowed to receive alcohol shipments and assume responsibility for compliance with all applicable laws.
Do I need to sign for delivery?
Yes. All alcohol shipments require an adult signature (21+) and valid identification upon delivery.
Where can my order be delivered?
To ensure successful delivery, we recommend shipping to a business address where someone 21+ is available to sign during standard delivery hours.
We do not guarantee successful delivery to residential addresses if no one is available to sign.
Do you ship to PO Boxes?
No. We cannot ship to PO Boxes or APO/FPO addresses.
What happens if I miss delivery?
If delivery attempts fail and the package is returned, restocking fees and shipping charges may apply.
Who is responsible for compliance with alcohol laws?
The customer is solely responsible for ensuring that the purchase and shipment of alcohol complies with all applicable local and state laws.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Email support@hiddencasks.com with:
Clear photos of the product
Photos of the packaging
Your order number
We will review your request and do our best to reasonably accommodate the issue.