📌 Overview

Due to the nature of premium and limited-release spirits, all sales at Hidden Casks are final.

We do not offer returns or refunds once an order has been processed and shipped.

Please review your order carefully before completing your purchase.

🛑 Order Cancellations

If you need to cancel an order:

• Requests must be made immediately after placing the order
• Orders that have not yet been processed may be eligible for cancellation at our discretion
• Approved cancellations may be subject to a 10% restocking fee

Once an order has been processed or shipped, it cannot be canceled.

🖼️ Product Representation & Image Disclaimer

Product images on our website are for illustration purposes only and may not represent the exact bottle, label, packaging, or appearance of the item being sold. Bottle appearance, label design, and packaging may vary by vintage, batch, release year, or region.

If you require photos or confirmation of the exact bottle in our fulfillment inventory prior to purchasing, it is your responsibility to contact us at support@hiddencasks.com before placing your order.

By completing a purchase, you acknowledge and accept that:

• Product images are illustrative only and actual bottle appearance may differ from what is depicted on the site
• It is the customer's responsibility to request verification of the actual bottle before ordering
• Hidden Casks is not responsible for disputes, return requests, or chargebacks arising from differences between product images and the actual bottle received where the customer did not request verification prior to ordering
• Receiving a bottle that differs in appearance from the website photo does not constitute grounds for a refund, return, or chargeback where the correct product was otherwise delivered

📦 Shipping Issues & Protection

Hidden Casks offers optional Shipping Protection at checkout.

If Shipping Protection IS selected, you may be eligible for resolution in the following cases:

• Lost packages
• Stolen deliveries
• Significant damage during transit

Resolutions may include:

• Replacement (if available)
• Store credit
• Refund (at our discretion)

If Shipping Protection is NOT selected, Hidden Casks is not responsible for:

• Lost shipments
• Stolen packages
• Damage caused during transit

⚠️ Damaged Items

If your order arrives significantly damaged:

• You must contact us within 3 business days of delivery
• Include: Order number and photos of the packaging and product

If approved and the item is in stock: a replacement will be issued.

If the item is unavailable: store credit may be issued.

📬 Incorrect Orders

If you receive the wrong item:

• Notify us within 3 business days
• We will provide a return label for the incorrect item

Once received:

• We will ship the correct item (if available)
• If unavailable, store credit will be issued

🚫 Failed Deliveries & Refused Shipments

If a delivery attempt fails or is refused:

• The order may be returned to us
• A 25% restocking fee will be applied
• Original shipping costs are non-refundable

If the shipment was originally free, a $40 shipping and handling fee will be deducted.

If the product is returned damaged due to failed delivery attempts, you may be responsible for the full value of the order.

🔄 Exceptions

Any exceptions to this policy are made at the sole discretion of Hidden Casks and evaluated on a case-by-case basis.

⚖️ Pricing & Errors

Hidden Casks reserves the right to:

• Correct pricing errors
• Cancel or adjust orders due to incorrect listings
• Update policies at any time

🔞 Age Requirement

By placing an order, you confirm that:

• You are 21 years or older
• The recipient is also 21+

Orders will only be delivered to individuals who can provide valid ID and signature.

📌 Final Note

By placing an order with Hidden Casks, you agree to this Return & Refund Policy, as well as our Shipping Policy and Terms of Service.